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If your laptop won't wake up after sleeping, the screen stays black or it seems frozen, these steps get it responding again.
1
Press keys, then the power button
Tap the spacebar or a key first. If nothing happens, press (don't hold) the power button once.
Tap the spacebar or a key first. If nothing happens, press (don't hold) the power button once.
2
Force a restart
Hold the power button 10 seconds until it powers off, then turn it back on.
Hold the power button 10 seconds until it powers off, then turn it back on.
3
Update graphics and chipset drivers
Outdated drivers are the top cause of failed wake-ups. Install pending updates (see our driver guide).
Outdated drivers are the top cause of failed wake-ups. Install pending updates (see our driver guide).
4
Change sleep settings
Settings → System → Power → adjust when it sleeps, or set the lid action so it doesn't sleep unexpectedly.
Settings → System → Power → adjust when it sleeps, or set the lid action so it doesn't sleep unexpectedly.
5
Turn off Fast Startup
Control Panel → Power Options → Choose what the power buttons do → uncheck Fast Startup. This fixes many wake issues.
Control Panel → Power Options → Choose what the power buttons do → uncheck Fast Startup. This fixes many wake issues.
6
Allow devices to wake it
Device Manager → your keyboard/mouse → Power Management → enable “Allow this device to wake the computer.”
Device Manager → your keyboard/mouse → Power Management → enable “Allow this device to wake the computer.”
Still stuck? Contact our support team — every NXTCORE laptop includes a 1-year warranty and real human support.
