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No sound is almost always a settings or driver issue. Work through these checks to get your audio back.
1
Check volume and mute
Click the speaker icon in the taskbar, raise the volume, and make sure it isn't muted (no X on the icon).
Click the speaker icon in the taskbar, raise the volume, and make sure it isn't muted (no X on the icon).
2
Select the right output device
Click the speaker icon → choose your output. Windows may be sending sound to a disconnected device or HDMI monitor.
Click the speaker icon → choose your output. Windows may be sending sound to a disconnected device or HDMI monitor.
3
Unplug headphones
A partially inserted headphone jack silences the speakers. Remove and reinsert, or blow out any lint in the jack.
A partially inserted headphone jack silences the speakers. Remove and reinsert, or blow out any lint in the jack.
4
Run the audio troubleshooter
Settings → System → Sound → Troubleshoot. Windows can auto-detect and fix most common problems.
Settings → System → Sound → Troubleshoot. Windows can auto-detect and fix most common problems.
5
Restart the audio service
Press Windows + R, type services.msc, find Windows Audio, right-click → Restart.
Press Windows + R, type services.msc, find Windows Audio, right-click → Restart.
6
Update the sound driver
Device Manager → Sound, video and game controllers → right-click your device → Update driver.
Device Manager → Sound, video and game controllers → right-click your device → Update driver.
Still stuck? Contact our support team — every NXTCORE laptop includes a 1-year warranty and real human support.
