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A keyboard that stops responding is usually a software or settings issue you can fix in a few minutes.
1
Restart the laptop
A quick reboot clears temporary glitches and is the fastest fix for a dead keyboard.
A quick reboot clears temporary glitches and is the fastest fix for a dead keyboard.
2
Check for stuck keys or debris
Turn the laptop off, tilt it, and give the keys a gentle burst of compressed air.
Turn the laptop off, tilt it, and give the keys a gentle burst of compressed air.
3
Turn off Filter Keys
Settings → Accessibility → Keyboard → turn Filter Keys off. When on, it can ignore or delay keystrokes.
Settings → Accessibility → Keyboard → turn Filter Keys off. When on, it can ignore or delay keystrokes.
4
Reinstall the keyboard driver
Device Manager → Keyboards → right-click your keyboard → Uninstall device → restart. Windows reinstalls it automatically.
Device Manager → Keyboards → right-click your keyboard → Uninstall device → restart. Windows reinstalls it automatically.
5
Test the on-screen keyboard
Press Windows + Ctrl + O. If that works, the issue is hardware or driver; if not, it's likely a system setting.
Press Windows + Ctrl + O. If that works, the issue is hardware or driver; if not, it's likely a system setting.
6
Check your language layout
Wrong characters usually means the keyboard layout changed. Press Windows + Space to cycle back to your language.
Wrong characters usually means the keyboard layout changed. Press Windows + Space to cycle back to your language.
Tip: A USB keyboard is a great temporary workaround while you troubleshoot, and confirms whether the issue is the built-in keyboard.
Still stuck? Contact our support team — every NXTCORE laptop includes a 1-year warranty and real human support.
