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If your laptop powers on but the screen stays black, it's often a display or connection issue rather than a broken laptop. Try these steps.
1
Confirm it's actually on
Listen for the fan and check for keyboard lights. If it's on but dark, the problem is the display, not the computer.
Listen for the fan and check for keyboard lights. If it's on but dark, the problem is the display, not the computer.
2
Adjust the brightness
Press the brightness-up key (usually F-row with a sun icon). The screen may simply be dimmed to zero.
Press the brightness-up key (usually F-row with a sun icon). The screen may simply be dimmed to zero.
3
Wake the display
Press Windows + Ctrl + Shift + B. This restarts the graphics driver and often restores a black screen instantly.
Press Windows + Ctrl + Shift + B. This restarts the graphics driver and often restores a black screen instantly.
4
Unplug external monitors
Disconnect any HDMI/USB-C displays — Windows may be sending the picture to a screen that isn't there.
Disconnect any HDMI/USB-C displays — Windows may be sending the picture to a screen that isn't there.
5
Force a restart
Hold the power button 10 seconds to shut down, then power on again.
Hold the power button 10 seconds to shut down, then power on again.
6
Do a power drain reset
Unplug the charger, hold power 30 seconds, then plug in and start. This clears a stuck display state.
Unplug the charger, hold power 30 seconds, then plug in and start. This clears a stuck display state.
Still stuck? Contact our support team — every NXTCORE laptop includes a 1-year warranty and real human support.
