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Wi-Fi issues are common and usually easy to fix. Work through these steps.
Step 1: Check the Basics
- Is Airplane mode turned off?
- Is Wi-Fi enabled? (Check the system tray icon)
- Can other devices connect? If not, the issue is your router.
Step 2: Restart Everything
- Toggle Wi-Fi off/on (wait 10 seconds).
- If no luck, restart your laptop.
- Still failing? Unplug your router for 30 seconds, plug back in.
Step 3: Forget & Reconnect
Settings → Network & Internet → Wi-Fi → Manage known networks → Forget your network → Reconnect with password.
Step 4: Update Network Driver
Right-click Start → Device Manager → Network adapters → Right-click Wi-Fi adapter → Update driver → Search automatically.
Step 5: Network Reset (Last Resort)
Settings → Network & Internet → Advanced → Network reset. This reinstalls all adapters and resets settings. You'll need to re-enter Wi-Fi passwords.
If none of these steps work, contact our support team.
