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Bluetooth problems usually come down to a toggle, a driver, or a pairing hiccup. Here's how to reconnect your devices.
1
Confirm Bluetooth is on
Settings → Bluetooth & devices → make sure the toggle is On, and Airplane mode is Off.
Settings → Bluetooth & devices → make sure the toggle is On, and Airplane mode is Off.
2
Put your device in pairing mode
Most accessories need a button held until an LED flashes before the laptop can find them.
Most accessories need a button held until an LED flashes before the laptop can find them.
3
Remove and re-pair
Delete the device from the Bluetooth list, then add it fresh. This clears a corrupted pairing.
Delete the device from the Bluetooth list, then add it fresh. This clears a corrupted pairing.
4
Restart the Bluetooth service
Windows + R → services.msc → find Bluetooth Support Service → right-click → Restart.
Windows + R → services.msc → find Bluetooth Support Service → right-click → Restart.
5
Run the troubleshooter
Settings → System → Troubleshoot → Other troubleshooters → Bluetooth.
Settings → System → Troubleshoot → Other troubleshooters → Bluetooth.
6
Update the Bluetooth driver
Device Manager → Bluetooth → right-click your adapter → Update driver.
Device Manager → Bluetooth → right-click your adapter → Update driver.
Still stuck? Contact our support team — every NXTCORE laptop includes a 1-year warranty and real human support.
