Effective Date: November 6, 2024

At Nxtcore LLC, we strive to ensure your satisfaction with every purchase. If you are not fully satisfied with your laptop or PC purchase, we are here to help with a straightforward return and refund process.

1. Eligibility for Returns

  • Items can be returned within 14 days from the date of delivery.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Proof of purchase is required to process all returns.

2. Non-Returnable Items

  • Custom-configured products or special orders.
  • Items that show signs of wear, damage, or alterations.
  • Software, downloadable products, and opened accessories.

3. Return Process

  • Contact our support team at [Insert Contact Email] or visit our Returns Center on nxtcore.tech to initiate a return.
  • Once your return request is approved, you will receive detailed instructions on how to return your product.
  • Return shipping costs are the responsibility of the customer unless the item received was incorrect or defective.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you of the status of your refund.
  • Approved refunds will be processed within 7-10 business days and credited to your original payment method.
  • Original shipping charges are non-refundable.

5. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange a product, please contact our support team.

6. Damaged or Defective Products

  • If your item arrives damaged or defective, please contact us within 7 days of delivery for assistance.
  • We may require photographic evidence of the damage or defect to expedite your claim.

7. Late or Missing Refunds

  • If you haven’t received your refund after 10 business days, please check with your bank or credit card provider. Processing times can vary.
  • If you have done this and still have not received your refund, contact us at [Insert Contact Email].

Contact Information

For any questions regarding returns or refunds, please reach out to our customer support team at:

Nxtcore LLC
Email: [Insert Contact Email]
Phone: [Insert Contact Phone Number]

We are committed to providing you with a seamless and fair return experience. Thank you for choosing Nxtcore LLC.